Trouble Shooting Guides
HiBREW Espresso Machine Trouble Shooting Guides
HiBREW H10 Plus Troubleshooting Guide
This guide helps you resolve common issues with the HiBREW H10 Plus espresso machine. HiBREW H10 Plus Manual>> HiBREW H10 Plus Error Codes and Their Solutions Error Code E-1:The steam knob...
HiBREW H10A Espresso Machine Troubleshooting Guide
This troubleshooting guide provides solutions for potential issues encountered with the HiBREW H10A coffee machine. HiBREW H10A User Manual>> HiBREW H10A Error Codes Explanation and Solution...
Common Espresso Machines Issues and Solutions
These are common guides applie to H10A, H10 Plus, H10B and other semi-automatic espresso machines
Problem: No water comes out
- Cause: Water tank is empty
Solution: Fill the tank with water and turn on the steam knob until hot water comes out continuously from the steam pipe. - Cause: The red silicone cover inside the water tank is not removed
Solution: Remove the red silicone cover inside the water tank. - Cause: The input voltage or frequency is inconsistent with the nameplate
Solution: Make sure the voltage and frequency are consistent with the nameplate. - Cause: Machine malfunctions
Solution: Contact authorized service.
Problem: No steam is generated
- Cause: Steam nozzle clogged
Solution: Clean the steam nozzle. - Cause: Water tank is empty
Solution: Fill the tank with water and turn on the steam knob until hot water comes out continuously from the steam pipe. Now you can start steaming. - Cause: The steam knob is closed after pressing the steam button
Solution: Turn the steam knob anticlockwise to activate the steam function.
Problem: Coffee runs out around the edge of the filter holder
- Cause: Too much powder in the filter
Solution: Turn off the machine, let it cool down, clean the filter, and use an appropriate amount of coffee powder. - Cause: Powder in the seal ring under group head
Solution: Clean any coffee powder from the seal ring under the group head.
Problem: Coffee comes out too slow or no coffee comes out
- Cause: Coffee powder is too fine, causing a clogged filter
Solution: Use thicker coffee powder. - Cause: Filter holes are blocked
Solution: Brush or clean the filter holes. - Cause: Red silicone cover inside the water tank is not removed
Solution: Remove the red silicone cover inside the water tank. - Cause: Steam knob is open
Solution: Turn the steam knob clockwise to close it. - Cause: Water tank not inserted properly
Solution: Insert water tank correctly.
Problem: Water leakage at the bottom of the machine
- Cause: Drip tray is full
Solution: Clean the drip tray. - Cause: Machine malfunctions
Solution: Contact authorized service.
Problem: Machine is not working
- Cause: Power cord not plugged in correctly
Solution: Plug power cord into a wall outlet properly. - Cause: NTC short circuit detected
Solution: Contact authorized service for repair. - Cause: Machine malfunctions
Solution: Contact authorized service.
Problem: Steam cannot froth milk properly
- Cause: Steam indicator not lit on
Solution: Wait until steam indicator lights up before frothing milk. - Cause: Milk container is too big or shape does not fit properlySolution: Use a high and narrow cup or garland cup.